International shipping has resumed with Royal Mail
We are pleased to inform our valued customers that following the recent cyber incident at Royal Mail, the postal service has now resumed accepting packages for all international destinations. This restoration of service means we can once again ship our products worldwide without interruption.
Background on the Incident
Recently, Royal Mail experienced a significant cyber incident that temporarily halted their ability to process international shipments. This disruption impacted many businesses and customers relying on Royal Mail for their shipping needs. During this period, we had to adjust our shipping practices and pricing to adapt to the situation.
Resumption of International Services
With Royal Mail’s systems now back to normal, we are able to resume sending parcels to all international destinations. This is excellent news for our customers who rely on timely deliveries of our products worldwide. We appreciate your patience and understanding during the disruption and are committed to ensuring a smooth and efficient shipping process moving forward.
Postage Charges Update
In response to the tracked-only price changes earlier in February, we temporarily adjusted our postage charges to reflect these new costs. Now that Royal Mail’s services have stabilised, we are pleased to announce that our postage charges have been reverted to the lower rates that were in place prior to the incident. This change aims to reduce shipping costs for our customers and return to our standard pricing structure.
We are delighted to share this positive update and assure you that our team is fully committed to maintaining the highest standards of service. If you have any questions or concerns about your orders or shipping, please do not hesitate to contact us.