Shipping and Delivery
For orders under £35, the following delivery charges apply.
Shipping Rates
United Kingdom
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Royal Mail 1st Class | £2.49 | 1 - 3 days (Mon - Sat) |
| Royal Mail Special Delivery (Tracked) | £8.49 | Next day (Mon - Sat) |
European Union
Deliveries to: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Royal Mail Airmail Service | £4.29 | 4-12 Working Days ** |
| Royal Mail International Tracked and Signed | £12.99 | 4-12 Working Days ** |
Rest of the World
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Royal Mail Airmail Service | £5.99 | 4-12 Working Days ** |
| Royal Mail International Tracked and Signed | £18.99 | 4-12 Working Days ** |
* Free delivery uses the Royal Mail 1st Class service for UK orders and Royal Mail Airmail Service for international orders.
** All International destinations are subject to customs clearance at the destination country, which can add a short delay to your delivery times. Additional import duty may be charged for your order by customs on arrival to your country based on the order value.
We have a full list of all available delivery destinations on the Shipping Country List.
We aim to dispatch your order within 1 working day.
Working days are normal weekdays; dispatch times do not include Saturdays, Sundays and national holidays. Delivery transit times do not include national holidays and Sundays but may include Saturdays, depending on the delivery service provider in the destination country.
You can view details of international shipping issues and delays with the Royal Mail airmail service at Royal Mail International Incident Bulletin.
You can check the status of your order by going to the My Account area of the website.
Delivery Duty Unpaid for orders sent outside of the United Kingdom
All orders sent to countries other than the United Kingdom are shipped on a DDU (Delivery Duty Unpaid) basis, and the recipient may be subject to local taxes and customs import duty, which is charged on the value of the order.
Payment of these fees is the sole responsibility of the customer.
Order Tracking
Our standard shipping service is not tracked, and we cannot supply tracking information for your order.
We can offer alternative shipping using Royal Mail, tracked and signed for service. You can select this option at checkout. Please note full end-to-end tracking depends on the tracking service from the regional postal service in the destination country.
Once your order has been sent, you can view your tracking code, which is available in the My Account section. Please allow up to 72 hours for your tracking code to be added to your order after despatch.
Returns
Our 120-day returns guarantee means that if for any reason you are unhappy with your purchase, you may return it to us in its original condition within 120 days of the date you received the item, unopened (with any seals and shrink-wrap intact), and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
All Raspberry Pi add-on boards are checked on a Raspberry Pi during production, and all inputs are checked to ensure the inputs and outputs are within the specified ratings.
We cannot accept returns for faults caused by overvoltage being applied to inputs on the boards by the purchaser.
When returning an item to us, please clearly state why you are returning your parcel and whether you require a refund or exchange. Please note that the parcel is your responsibility until it reaches us, so we recommend you send it via registered or recorded post.
The time it takes for a refund to reach the customer depends on the banks involved. It would normally take 3 - 5 working days to complete it.
Sales Tax
United Kingdom VAT at 20% is added to all orders for UK destinations. VAT is not added to NON-UK destinations.
We are not responsible for any import taxes or VAT on the orders in the destination country. Import duty/tax is always paid by the person/company receiving the parcel/order.
Removed Delivery Destinations
We regret that we had to remove the following countries from our delivery destinations due to a very high failure rate of our parcels being delivered using the Royal Mail airmail service. This resulted in us refunding all of the missing orders, and we cannot continue to make such large losses by sending parcels to destinations where a large percentage of the items are lost in the postal systems.
Brazil, China, Israel, Mexico, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Turkey and the United Arab Emirates.
Also, due to problems with the courier delivering parcels to these destinations, we cannot use a third-party courier service for these delivery destinations due to the extra costs involved.
Customers can purchase our products from one of our international resellers.