Important Notice: Email Delivery Issues to Yahoo
We would like to inform our customers that we are currently experiencing issues with sending order confirmation emails to addresses that end with @yahoo.co.uk and @yahoo.com. This problem is specifically related to Yahoo’s email services, and we are actively working with Yahoo’s support team to resolve it as quickly as possible.
The problem stems from technical difficulties on Yahoo’s servers, which are preventing emails sent from our system from reaching Yahoo mailboxes. This may result in delays or failures in receiving order confirmation emails if you are using a Yahoo email address.
Upon recognising the issue, we promptly contacted Yahoo’s technical support team for assistance. We are cooperating closely with them to diagnose the exact cause of the problem and to find a solution that will restore normal email delivery service. We are committed to resolving this matter swiftly and will keep you updated on our progress.
It’s important to note that this issue is isolated to Yahoo email addresses only. Our email communication with all other email providers (such as Gmail, Outlook, etc.) remains unaffected. If you are using an email service other than Yahoo, you should receive order confirmations and other communications from us without any issues.
We apologise for any inconvenience this may cause and are doing everything we can to resolve the issue with Yahoo. Your patience and understanding are greatly appreciated as we work through this challenge. Please stay tuned for updates, and do not hesitate to reach out to us with any concerns or questions.